Privacy Policy

Learn More About Your Privacy Rights

Please view the policies for Cité Hotel below.

Cancellation Policy and no show: if you make a reservation with flexible policy, please keeping in mind that if canceled or modified up to 24 hours local time before the date of arrival, no fee will be charged. If canceled or modified later or no-show, Guest will be charged 100% of the first night rate plus taxes.

Children’s Policy: Children of any age are welcome in the same room with their parents. Children under 12z stay free when using existing bedding. A second child can stay with an additional cost. Maximum capacity of extra beds in a room: 0. Capacity for cots in the room: 1.

Internet Policy:  Free Wi-Fi is available throughout the property.

Meals: Breakfast included in most room rates, but not all.

Parking Policy: Free private parking on site. A reservation is necessary.

Pet Policy: Pets are not allowed in our rooms but welcome on restaurant terrace.

Credit card preauthorization: About pre-authorization Hotel reserves all the rights to pre-authorise the credit card when a credit card is used as a reservation guarantee method. Pre-authorisation is not a charge; it is a temporary hold. This means hotel will check if the card is active and if there is enough balance to cover at least the first night cost. After a certain period, the pre-authorisation hold is released. This varies on countries and card issuers. Please contact your bank for an advice on handling this.

Prepayment: For our non-refundable rates, the entire stay will be charged at the time of reservation.

Not included Taxes: 19% VAT, hotel insurance $9.500 COP per person per night.

Additional Policies:
By colombian law is forbbiden to smoke in your room or any other place of the Hotel. The penalty for non compliance is USD 100 fine per night charged to your bill. All our reservations need a valid credit card to be guaranteed.
If you travel with a child under 18 years old you need a legal proof that the adults in the room are their parents. For Colombians you must bring Registro Civil de Nacimiento. Cité Hotel strictly and no exception protects minors. Guests agree to accept the law to prevent and counteract exploitation, pornography and sex tourism with minors according to article 17 Ley 679 de 2001 and Ley 1336 de 2009. For prepaid non-refundable rates, you will be charge the entire rates.
Customers that show in their Passport the migration seal of entry to the country as tourists, will be exempt from the tax of value added (VAT), according to check at check in. This seal is issued by the Department of Immigration, when the guest enters the country. Cité Hotel in this case, cannot collect the VAT and also we see in the obligation of issue the invoice to name of the guest, with this action Cité Hotel, gives compliance to Decreto 2646 de 2013. Cité Hotel, also will charge VAT if in the passport of the guest, there is an evidence that he remained by more than 180 days in Colombia, during the last 12 months. Guests agree to accept personal data law Ley Estatutaria 1266 de 2008, Ley 1581 de 2012.